Although you can’t completely eliminate the risk of suffering IT problems, making yourself aware of the most common issues is half the battle.

If you walk into any office these days, you’ll be greeted with the familiar sight of employees with their heads down, looking at a piece of technology. Whether it’s a desktop, laptop, tablet or mobile device, there are very few roles which don’t rely on technology in today’s world. 

So what happens when technology fails you? Although you can’t completely eliminate the risk of suffering IT problems, making yourself aware of the most common issues is half the battle. Armed with this information, you can tailor your IT strategy accordingly so you can put procedures in place to prevent them occurring in the first place. 

Slow broadband

The majority of businesses need a fast and reliable Internet connection. Not only does your broadband speed affect those in the office, it can also prevent you using other technology such as video conferencing or accepting online payments.

Viruses

While anti-virus software is becoming increasingly sophisticated, viruses remain one of the most frustrating problems organisations face. The best way to avoid this is to ensure that all devices are kept up-to-date with the latest software. Don’t rely on employees to do this themselves – set aside a time when your IT department can ensure this is done on every device in the office.

Spyware is the most common issue businesses face, often because it’s received via email or a web page link. Unfortunately, it’s almost always undetected by a lot of anti-virus applications. These malicious programmes work unnoticed in the background transferring secure data back to their creator and typically aren’t detected until unusual patterns in bandwidth and network performance are detected during monitoring.

There are a number of ways you can protect yourself against spyware including:

  • Don’t open documents from an unknown source
  • Don’t click on links from suspicious emails 
  • If something pops up on your screen telling you that you must install certain software now, don’t. You should only ever install software which has come from a reputable provider 
  • Beware of scams which trick people by scaring them. For example, you might get a pop-up saying your computer has a virus so you need to click on the link. Again, don’t do this. Always ask a qualified IT professional if you’re unsure about anything

It’s important to stay on top of this otherwise you might become a victim of cybercrime. Datapublished by the broadband and telephone provider, Beaming last year revealed that nearly three million British companies were hit by some sort of cybercrime in 2016 which came at a cost of nearly £30 billion.

Downtime 

Connectivity is critical to the operation of any business regardless of whether it’s a one-man-band or a multi-million pound corporation. From phones and computers to your entire cloud infrastructure, your business relies on constant Internet connectivity and encountering downtime can bring your organisation to its knees.

A disaster recovery plan can help your company get back to normality as quickly as possible. If you don’t have the facilities to manage this in-house, it can easily be outsourced. 

Out of date systems and hardware

Anything IT-related that’s operating out-of-warranty or has officially been deemed ‘end-of-life’ by the vendor, needs to be on the high priority list for virtualisation, migration or upgrade. Older devices can fail on you unexpectedly or even die after a scheduled or unscheduled reboot which is the last thing you need when you’re trying to run a successful business. 

If you would like help recruiting top IT professionals into your organisation, please feel free to contact Alpha Group and we will be more than happy to help.